How do we evaluate the quality and value of legal services? For example, if we compare two proposed contracts for a commercial agreement, how do we determine which contract is of higher quality? How do we determine the total value produced by the process of drafting, negotiating, and finalizing each contract? Would our answers change if some or all of the services are produced by a software application? If a software application is used, how would we evaluate the quality of any training data inputs, the development process, and the outputs of the software application? Would our assessment of the quality and value of the software application change if the software application is used to serve individuals who would otherwise go without a lawyer?
These are just some of the questions that I discuss in this draft book chapter, Evaluating Legal Services: The Need for a Quality Movement and Standard Measures of Quality and Value, the final version of which will be available in the Research Handbook on Big Data Law edited by Dr. Roland Vogl, forthcoming 2020, Edward Elgar Publishing Ltd. I’ve included the abstract for my chapter below.
Continue Reading Evaluating Legal Services: The Need for a Quality Movement and Standard Measures of Quality and Value – Chapter in Research Handbook on Big Data Law
