Guest post by Seung Hoon Park, a 2L at Northwestern Pritzker School of Law. Seung Hoon was a research assistant for Daniel W. Linna Jr. during the summer of 2020. In this guest post, Seung Hoon examines the current regulation of South Korea’s legal tech industry and emphasizes the need for change. Seung Hoon
How do we evaluate the quality and value of legal services? For example, if we compare two proposed contracts for a commercial agreement, how do we determine which contract is of higher quality? How do we determine the total value produced by the process of drafting, negotiating, and finalizing each contract? Would our answers change if some or all of the services are produced by a software application? If a software application is used, how would we evaluate the quality of any training data inputs, the development process, and the outputs of the software application? Would our assessment of the quality and value of the software application change if the software application is used to serve individuals who would otherwise go without a lawyer?
These are just some of the questions that I discuss in this draft book chapter, Evaluating Legal Services: The Need for a Quality Movement and Standard Measures of Quality and Value, the final version of which will be available in the Research Handbook on Big Data Law edited by Dr. Roland Vogl, forthcoming 2020, Edward Elgar Publishing Ltd. I’ve included the abstract for my chapter below.…
Continue Reading Evaluating Legal Services: The Need for a Quality Movement and Standard Measures of Quality and Value – Chapter in Research Handbook on Big Data Law
This last fall, I began updating the Legal Services Innovation Index, focusing first on the Catalog of Law Firm Innovations. I have had the help of three research assistants, Northwestern second-year law students Lauren Diner, Douglas Lavey, and Yoon Hoo Lee.
We’ve added 112 entries to Version 1.02 of the Law Firm Innovation…
I’m thrilled to launch the Legal Services Innovation Index, Phase 1, Version 1.0:
My student research team and I are looking forward to input and discussion, receiving submissions of law firm innovations, and working to improve this resource.
So far, we’ve received a great response:
— Jordan Furlong (@jordan_law21) August 22, 2017
— Janet K. Welch (@SBMExecDirector) August 22, 2017
— Katrina Lee (@katrinajunelee) August 22, 2017
— Steve Embry (@stephenembryjd) August 22, 2017
This is an excellent addition to the legal innovation mix! https://t.co/bR3dlWPj4b
— David Curle (@davidcurle) August 22, 2017
If your firm isn't here and you think it should be, contact these folks. Note: the bar for admission is high. Implementation, not just idea. https://t.co/DocIqDEkNX
— Jordan Furlong (@jordan_law21) August 22, 2017
— Gillian Hadfield (@ghadfield) August 23, 2017
— Bill Henderson (@wihender) August 24, 2017
In his May 2016 keynote at FutureLaw 2016 at Stanford Law School, Jim Sandman, Legal Services Corporation president, suggested that we rank and assess law firms on their use of technology. He argued that this could accelerate the adoption of technology in law firms and might stimulate investment in the development of new technology…
“It’s simple. Nice user interface. I like the questionnaire style.”
Comments like these, you assume, refer to an Apple iPhone, Google Search, or some other product hailed for its superior user experience. When is the last time you heard a client make comments like these when discussing a law firm’s legal services?
Okay, maybe you’ve never heard a law firm client make comments like these, particularly when talking about legal services of any complexity. But that is what I heard from a potential client who had just seen a demo of the Akerman Data Law Center, a client-facing expert system that provides data privacy and security advice.…
Continue Reading Collaborative Disaggregation: Law Firms Can Delight Clients with the Right Technology
Just as other academic units across universities collaborate with industry partners on research and development projects, law schools can do the same. The timing has never been better. Many lawyers have accepted that they need to engage in innovation projects to improve legal-service delivery. At the same time, law schools continue to add experiential courses as required by the ABA and a few have launched legal innovation and technology programs. These developments have produced many opportunities for law schools, practitioners, and experts from other disciplines to work together to improve legal services.
Conducting research and development that leads to legal-service delivery innovations is one of our foundational goals at MSU Law’s LegalRnD. This goal fits well with our other foundational goals: training 21st Century, T-shaped lawyers and engaging with industry partners to identify needs and problems, work toward solutions, and test, improve, and implement solutions.…
Continue Reading Law Schools as Labs for Legal-Services Innovation and Research & Development: Examples at LegalRnD
When the State Bar of Michigan invited me to write an article about legal technology, I aimed to make it a call to action with a framework and roadmap for legal-services innovation. Many lawyers and legal-services organizations now grasp that they must engage in innovation to improve legal services. But where and how should they…