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“It’s simple. Nice user interface. I like the questionnaire style.”

Comments like these, you assume, refer to an Apple iPhone, Google Search, or some other product hailed for its superior user experience. When is the last time you heard a client make comments like these when discussing a law firm’s legal services?

Okay, maybe you’ve never heard a law firm client make comments like these, particularly when talking about legal services of any complexity. But that is what I heard from a potential client who had just seen a demo of the Akerman Data Law Center, a client-facing expert system that provides data privacy and security advice.
Continue Reading Collaborative Disaggregation: Law Firms Can Delight Clients with the Right Technology

Just as other academic units across universities collaborate with industry partners on research and development projects, law schools can do the same. The timing has never been better. Many lawyers have accepted that they need to engage in innovation projects to improve legal-service delivery. At the same time, law schools continue to add experiential courses as required by the ABA and a few have launched legal innovation and technology programs. These developments have produced many opportunities for law schools, practitioners, and experts from other disciplines to work together to improve legal services.

Conducting research and development that leads to legal-service delivery innovations is one of our foundational goals at MSU Law’s LegalRnD. This goal fits well with our other foundational goals: training 21st Century, T-shaped lawyers and engaging with industry partners to identify needs and problems, work toward solutions, and test, improve, and implement solutions.
Continue Reading Law Schools as Labs for Legal-Services Innovation and Research & Development: Examples at LegalRnD