Too much of today’s legal innovation and technology talk focuses on disruption, artificial intelligence, and whether robots can practice law. Interesting topics, yes. But this discussion threatens to distract us from discussing fundamental changes that can be implemented immediately to significantly improve legal-service delivery across the industry.
Discussions about artificial intelligence and the like can make legal innovation and technology feel inaccessible and overwhelming. It doesn’t have to be that way. Lawyers, law students, and legal-services professionals can learn fundamental disciplines and begin applying them today to modernize their practices and increase their personal value in the marketplace. Engaging and empowering all legal-services professionals is important for improving legal-service delivery and thereby improving access to legal services for everyone.
Learning is not compulsory[.] . . . But to survive, we must learn.”
―W. Edwards Deming
What fundamental disciplines should be leveraged to deliver legal services in the twenty-first century? While this list could include several additional items, the following five deserve your focus now:
- process improvement
- project management
- metrics, data, and analytics
- business of law